Program Management

Cross-functional and cross-company communication is critical to the success of any project. Your project is assigned to a Program Manager who is the central point of contact for a team made up of your staff and ours. You are kept up-to-date about your project and related issues.Your assigned program manager:

  • Is the focal point of all information flow for ECO's, schedule changes, delivery commitments
  • Holds weekly project review meetings to focus the efforts of all departments
  • Attends customer status meetings and tracks action items
  • Works with you on cost reduction
  • Has the primary responsibility for making you a satisfied customer

This system ensures that our experienced staff provides you with on-going project communication that keeps you up-to-date and informed about all the issues with your project, from materials issues to delivery schedule and from good news to challenges. No surprises at SMS.

You can request customized reporting and program review formats that meet your specific in-house requirements. We are also very flexible in adapting to delivery schedule changes driven by fluctuations in your business.

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